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Call Forwarding Options Explained


Once you have purchased a DID you will need to forward the calls somewhere. You will be taken to the Edit Number page directly after you purchase a number, but if you are coming back to this later you can find it by going Number Management -> My Numbers and clicking on the DID you wish to update.


Scroll down to the Routing Settings and you will see the options to setup two destinations. The First Destination being the primary route you would like your calls to take and the Second/Backup Destination being a failover if your primary destination is unavailable. For each of these destinations you will be able to select from the following:

Type of ForwardingForwarding Destination
Disable - this will disable to DIDField will be disabled
Device - sends the call as the SIP Trunk username and is useful for configuring a soft-phone or ATA.Select the SIP Trunk from a drop-down
Server - sends the call as the DID number, which is more suitable for a PBXSelect the SIP Trunk from a drop-down
URI - forward your DID via SIP URIUse a URI such as {E164} (with a literal {E164}) to send the number in international format (e.g. 61370101234), or {alphanumeric}@ to point to a particular full URI. You must include the port and must not prefix the URI with sip:

Call Forwarding - sending calls to another numberif forwarding to a Mobile or Landline please enter the number in 61 format and in international format for international numbers e.g. 0011(Country code)(Number) *Charges Apply

Please Note: if you select Call Forwarding you will also need to create at least 1 SIP Trunk for the calls to flow through. However, this will not need to be setup on any device or PBX.

If you would like to use the Call Forwarding you will also need to enable this through your account page. To enable call forwarding go My Account -> My Account and click the Enable button under the Call Forwarding section.

You will also need a SIP Trunk on your account for the calls to go through. Please follow this guide to create the SIP Trunk



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